North Staffs Carers supports unpaid carers across Stoke-on-Trent and North Staffordshire.
If you look after a family member, friend, or neighbour because of illness, disability, mental health needs, addiction, or age-related conditions, we are here to help.
We provide free support including information and advice, emotional support, practical guidance, wellbeing activities, opportunities for breaks, and help to access other services, benefits, and grants.
Our aim is to make sure unpaid carers feel recognised, informed, connected, and better supported in their caring role.
An unpaid carer is someone who provides ongoing support to a family member, friend, or neighbour who could not manage without their help due to illness, disability, mental health needs, addiction, or age-related conditions. Carers come from all backgrounds and age groups, and every caring role is unique depending on individual circumstances.
You may be an unpaid carer if you support a family member, partner, friend, or neighbour who could not manage without your help due to illness, disability, mental ill health, or substance misuse.
If you have recently started caring for someone, you do not have to manage alone. Support is available to help you understand your role and access the right advice, services, and guidance.
Whether you need practical advice, emotional support, wellbeing guidance, or help accessing local services, North Staffs Carers is here to support unpaid carers across North Staffordshire.
Personalised support, practical advice, emotional reassurance, and guidance tailored to your caring situation.
Confidential counselling support to help carers manage stress, anxiety, burnout, grief, and emotional wellbeing.
Friendly face-to-face and online groups where carers can connect, share experiences, and support each other.
A free emergency card helping others know someone relies on your care if an emergency happens.
Regular telephone companionship and emotional support to reduce loneliness and isolation for carers.
Dedicated support, activities, and guidance for young carers balancing caring responsibilities and everyday life.
Welcoming community spaces for carers to relax, socialise, access support, and meet other local carers.
Support with requesting and completing a Carer’s Assessment to understand your needs and available help.
Years Of Experience
Whether you are new to caring or have supported someone for years, we are here to help you navigate the challenges of your caring role with understanding, guidance, and compassionate support.
Find answers to some of the most common questions about caring, support services, Carer’s Assessments, wellbeing, and the help available for unpaid carers across North Staffordshire.
An unpaid carer is someone who provides support to a family member, friend, or neighbour who could not manage without help due to illness, disability, mental health needs, addiction, or age-related conditions.
You may be a carer if you regularly help someone with daily tasks, emotional support, appointments, medication, personal care, or managing their wellbeing without being paid.
Yes. Young carers are children or young people under 18 who help care for someone at home due to illness, disability, mental health needs, or substance misuse.
North Staffs Carers offers one-to-one support, counselling, carers support groups, wellbeing activities, befriending services, emergency cards, young carers support, and guidance with Carer’s Assessments.
Yes. Support services for unpaid carers are provided free of charge across Stoke-on-Trent and North Staffordshire.
Yes. Emotional support is available through one-to-one support, counselling services, befriending calls, and carers support groups.
One-to-one support provides personalised advice, emotional reassurance, advocacy, and guidance tailored to your caring situation and individual needs.
Yes. Carers Support Advisors can help explain local services, benefits, wellbeing support, and additional organisations that may be able to help.
No. You can contact North Staffs Carers directly to speak with the team about your caring role and support needs.
Carers support groups are safe and welcoming spaces where unpaid carers can meet others, share experiences, and access support and information.
Yes. North Staffs Carers offers both face-to-face and online carers groups to suit different caring situations.
Support groups can help reduce loneliness and isolation while connecting you with people who understand the realities of caring.
A Carers Emergency Card alerts others that you are a carer if you are involved in an accident or emergency and that the person you care for may need support.
Yes. The Carers Emergency Card is available free of charge for unpaid carers.
The card includes your name and emergency contact details to help ensure appropriate support can be arranged quickly.
The Befriending Service provides regular telephone companionship and emotional support for unpaid carers who may feel isolated or lonely.
Calls can be arranged weekly, fortnightly, or monthly depending on your preferences and support needs.
Yes. The service is telephone-based, allowing carers to access support without leaving the person they care for.
Young carers can access dedicated support, activities, guidance, and opportunities to connect with others in similar situations.
A young carer is someone under 18 who helps care for a family member due to illness, disability, mental health needs, or substance misuse.
Yes. North Staffs Carers recognises the challenges faced by young carers and provides appropriate emotional and practical support.
A Carer’s Assessment looks at how caring affects your life and wellbeing and identifies what support may help you manage your caring role.
Any unpaid carer may be entitled to a Carer’s Assessment, regardless of income, the amount of care provided, or whether they live with the person they care for.
Yes. North Staffs Carers can provide guidance and support with understanding, requesting, and completing a Carer’s Assessment.
You can contact North Staffs Carers directly by phone or through the website to discuss support available for your caring role.
Support is available for unpaid carers across Stoke-on-Trent and North Staffordshire.
No. Support is available whether you are new to caring, have cared for someone for years, or simply need advice, reassurance, or someone to talk to.
The Royal Stoke Hospital invites cancer patients and their families to visit the new Holistic Cancer Centre Open Day and help them decide how it can support people affected by cancer. Go along and: Holistic Cancer Centre Open Day Details: Monday 16th November 2026 10:00am – 4:30pm Holistic Cancer Centre
It’s time for the November What’s On. This month: Please note that Men Care 2 is on the second Friday this month to accomodate the Carers’ Winter Ready Pop-Up. As always, if you need help, information or support call us at any time on 01782 793100.
20th November is Carer’s Rights Day and to mark it we are holding a Carers’ Winter Ready Pop-Up event here at Trent House, 234 Victoria Road, Fenton, ST4 2LW from 9.30am – 12pm. Drop in to chat to our team and find out what support is available to you this
We have now been approved as a DWP Referral Service! This means that we can now support with benefits advice and applications on home visits across North Staffordshire. That includes Newcastle-under-Lyme, Stoke-on-Trent and Staffordshire Moorlands. To launch the service, we will be having a DWP Benefits Advisor present at our
Autumn is approaching with shorter, colder days and it’s time for the October What’s On. This month: Please note that there is no Tai Chi on Monday 19th October due to staff holidays. As always, if you need help, information or support call us at any time on 01782 793100.
We are delighted to announce the launch of the brand-new North Staffs Carers website. Over the past few months, we have been working hard behind the scenes to create a modern, user-friendly website that makes it easier for carers, young carers, professionals, volunteers and supporters to access the information and
